Lovisa Coldeyes [Coldsnap]

Refunds & Returns
Faulty Goods
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product depending on the nature of the goods, the price paid and any representations made about the goods.

If there is a fault or issue with the item, you may choose a refund or exchange. Where an item is damaged through misuse or abnormal use, Good Games cannot provide a refund or exchange, whether the fault is identified by Good Games or the manufacturer. Good Games will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Change of mind
If you have simply changed your mind and you are able to provide a valid receipt, Good Games may offer you an exchange or refund provided that the merchandise:

• is in brand-new, resalable condition
• is unused, unassembled, in its original condition with all original packaging
• is not subject to the exclusions listed below

and the exchange or refund is sought within 30 days of the original purchase date. At times throughout the year, Good Games may in its sole discretion extend the 30 day period to allow for gift giving periods such as Christmas.

If you are unable to provide a valid receipt and/or 30 days has passed since the original purchase date, Good Games at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. 

Good Games is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

For Preorder Products please refer to our Preorder Policy here.

Exclusions under change of mind returns
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise.

• Gift Cards
• TCG Singles
• Jewelry
• Event Entry Fees
• Food and Drinks