Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
At Good Games, we want our customers to be completely satisfied with their purchases. If you have any concerns regarding your purchase, please contact us.
If your purchase was from our retail stores, please contact the store directly.
CHANGE OF MIND
We are not required to provide a refund or replacement if you change your mind, however in most cases we will be happy to as long as the product is sealed in their original packaging, unused, unopened and in brand new resalable condition and it is within 30 days of your original purchase (or delivery date if shipped)
If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws.
You can choose a refund or exchange if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt, invoice or confirmation email.
REFUNDS AND EXCHANGES
We will notify you once we’ve received and inspected your return. If we verify the problem
Please note it generally takes about 1 - 3 working days for a refund to be processed.
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